Returns, Refunds & Order Cancellation Policies
Customer satisfaction is paramount for Luxury Collections, and in the unfortunate event you are not entirely satisfied with your purchase, you may exchange it towards the purchase of another watch, subject to the terms and conditions listed below.
When you receive your purchase, if the packing appears to be heavily damaged or tampered with, kindly refuse delivery and inform us at firstname.lastname@example.org or Call us on (+91)-11-46263200, (0) 91-11-43570977, (+91)9873372254.
When you open the package, if the product is damaged or there are any noticeable discrepancies, or if the item is not what was ordered, please take pictures and contact us at email@example.com or call us on (+91)-11-46263200, (0) 91-11-43570977, (+91)9873372254. within 24 hours of receipt of your shipment to make the necessary corrections.
Terms and Conditions:
All items to be exchanged must be in brand new unused condition, and must be returned with all original packing material including watch box, warranty card, tags, manuals and any other accessories. All items to be exchanged are subject to inspection and any signs of wear or removal of parts, damage to the contents or packaging, alteration.etc.. Will result in refusal of your return.
The item must be returned to our office within 15 days of purchase. This includes time taken in transportation.
Before returning an item, please email or call us to notify that you would like to send your purchase back for exchange, we will arrange for our courier partner to pick up the product from you.
Place the original package, any free gifts and accessories that you received into a shipping carton. Include the original invoice and, on a slip of paper mention the reason for the return, along with the Return Authorization Number. If defective, please specify the defect.
Please do not place stickers or shipping labels on the original manufacturer’s package.
For payments option and policy please click here: – Payments
Returns must be sent to our registered office at:-
Luxury Collections Pvt Ltd.
4830/24, Prahlad Street, Ansari Road,
Daryaganj, Delhi , India
PIN Code – 110002